Recent Posts

Amazon’s “Day 1” Mindset

Amazon’s “Day 1” Mindset

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works. - Jeff Bezos The Idea:  We have recently been hit by a cultural tsunami, creating massive displacement of everything in its... read more
The Art of Higher Level  Partnerships

The Art of Higher Level  Partnerships

The Idea:  Elevating a relationship isn't something you do. It's a result of everything you've done. Most people aren't looking for highly differentiated solutions; they are looking for reliability, results, and trust. Yet, too often we spend time in transactional discussions versus... read more
Self-Deception

Self-Deception

The Idea: “We gather information (selectively), interpret it (prejudicially), and recall it (unreliably).”  In his book, Triggers, executive coach Marshall Goldsmith had 86,000 leaders worldwide grade their performance. The results are shocking.70% of leaders believe they are in the... read more
Wow

Wow

The Idea: “There are lots of bad reasons to start a company. But there is only one good one: to change the world.”   That was the idea that opened the third annual New General Market Summit, co-produced by Drug Store... read more
The BEST Team in the World

The BEST Team in the World

 The Idea: An old friend recently gave me a book called Legacy by James Kerr.  I read its 170 pages in one night.  I have personally read, listened to, and outlined more than 500 books on leadership, strategy, influence, and... read more
Are You Unlearning?

Are You Unlearning?

The Idea:  In his book, The Structure of Scientific Revolutions, released in 1962, scientist Thomas Kuhn famously discovered the phenomenon of the “paradigm shift,” or a moment where enough errors in one’s methodology or results force one to completely reconsider... read more
Four Pillars of an Impactful Presentation

Four Pillars of an Impactful Presentation

The Idea: “My team gets lost in the deck and can’t tell our story,” a beloved Vice President of Sales said to me recently. “Our pitch puts others to sleep.” Simply put, his team was used to giving presentations, rather than... read more
I Hear You

I Hear You

The Idea: The most cutting edge research clearly shows that empathetic leadership has a significant impact on organizational development and growth.  Most business journals have written extensively on the topic, and it’s even appearing as a core topic in many... read more
The Power of Your Brain Trust

The Power of Your Brain Trust

The Idea: In the last twenty years, only two of Pixar’s twenty films have flopped.  They have created some of the most successful, innovative, and commercially relevant films of the last two decades (Toy Story, Monsters, Inc., Finding Nemo, The... read more
A Customer Obsession

A Customer Obsession

The Idea:  In Amazon’s customer-centric world, the norm is customer obsession.  When customer service problems arise, everyone drops everything to respond.   Consumer problems are viewed as priceless insights into the motives, inspirations, and future needs of the customer. A concerned... read more
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19