Ideas that Matter

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Only 3 Percent Completely Trust You

Only 3 Percent Completely Trust You

The Idea: Three percent of decision makers “completely trust” sales people, according to a study conducted by HubSpot Research. Truth be known, most people don’t trust most people. Recently, I conducted research on the quality of relationships and level of trust between... read more
Constant Discontent 

Constant Discontent 

The Idea: The American Customer Satisfaction Index recently ranked Amazon #1 for the eighth straight year. The prestigious Harris Poll shared their annual Reputation Quotient which listed Amazon as #1 for the third consecutive year. Amazon’s CEO and founder Jeff Bezos... read more
Fearless

Fearless

The enemy is fear. We think it is hate; but, it is fear. Gandhi The Idea: I remember the first time I had to speak in public. It was in fourth grade and I felt the walls closing in on me like a... read more
Digital Reinvention

Digital Reinvention

The Idea: Recent research by McKinsey has uncovered that only 8 percent of companies believe they will remain viable if digital continues at its current speed. Only 16 percent of companies have taken steps to exit declining businesses & invest in... read more
Sales Reinvention

Sales Reinvention

The Idea: I recently had a discussion with the leader of a large CPG company on the skills required for tomorrow’s sales leaders. We agreed that the best will be experts at unlocking new value with their customers while listening for... read more
I Don’t Trust YOU

I Don’t Trust YOU

The Idea: We are suffering from a lack of trust. According to Edelman Research, trust has never been more fractured. “The world is moving apart in trust. In previous years, market-level trust has moved largely in lockstep, but for the first time... read more
Lessons from “The Dead”

Lessons from “The Dead”

The Idea: Most companies are guilty of playing a perpetual game of “follow the leader.” We read the same business books, go to the same conferences, and make the same mistakes. That is why the misfits and outsiders often sneak up... read more
The First 60-Seconds

The First 60-Seconds

The Idea: Iconic music begins with an opening that you can’t forget. The lyrics are emotional, engaging and personal. It pulls the listener in, opening them to a journey they choose to take with the artist. “Please allow me to introduce myself -... read more
Unbridled Curiosity

Unbridled Curiosity

The Idea: Walter Isaacson’s research on the lives of Leonardo da Vinci, Albert Einstein, and Steve Jobs shines a light on the transformational effect of curiosity. They taught us that questions unlock the future. Tangible skills have an expiration date;... read more
Whole Brain Leadership

Whole Brain Leadership

Management is doing things right; leadership is doing the right things. - Peter Drucker The Idea: We all have a preferred way of processing information and thinking through difficult problems. Research has shown that there are four primary modes of processing information. We sort... read more